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What hotspot are you using?

• Boingo

  Certain hotspot services, such as Boingo on military bases, require you to add the console's MAC address to your hotspot account before you can connect it online.

• Other

  If you would like to continue troubleshooting your network, please contact your Internet Service Provider (ISP) or network administrator for further assistance with checking your router’s MAC filtering settings. If enabled, MAC filtering will block unallowed devices from connecting to your network.

  • How to check and update a router's MAC Address filter settings
    1. Log in to your router settings.
    2. Search through your router's settings until you locate the tab or setting MAC Filtering.
       • This is most often found within a router's Wireless or Wireless Security options.
       • Depending on your router, MAC Filtering may also may be referred to as MAC Address Control, Address Reservation, or Wireless MAC Authentication.
    3. If MAC Filtering is on or enabled, you will need to add your Nintendo system's MAC Address to the list of allowed devices and save or apply this change. If you do not wish to have MAC Filtering on for your network, simply turn it off or disable it.

    Important: Please note that while Nintendo provides this information for our consumer’s use, it is up to each consumer to determine what security needs they have for their own networks, and to decide how best to configure their network settings to meet those needs.

    For more information, see How to Check and Update a Router's MAC Address Filter Settings.