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Error Code: 2813-0000

Nintendo Switch 2, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model

Steps for when you attempt to access Nintendo eShop, redeem a download code, or purchase a Nintendo Switch Online membership and 2813-0000 is displayed.

What to do

  1. When does the error occur?

  2. This error may occur if you are trying to access the Nintendo eShop from a link listed in the Game News, but the Game News region does not match the country setting on your Nintendo Account.

    1. Verify that the country settings on your Nintendo Account are correct.
    2. Restart your console.
    3. Start the Nintendo eShop, ensuring that the region of the Game News you are viewing matches the region settings on your Nintendo Account.
      • How to tell what region Game News is intended for

        You can determine the Game News' region based on the displayed language of the Game News as well as the displayed rating organization. For example, the following game rating organizations are used in these regions:

        • U.S.: ESRB
        • European Union (EU): PEGI/USK
        • Japan: CERO
    4. If the issue persists, visit Nintendo's Network Status page and check for any posted service maintenance or outages.
    5. Once the related maintenance has ended, try again. If there is no maintenance or outage posted, try to access the Nintendo eShop at a later time.
    1. Verify that the country settings on your Nintendo Account are correct.
    2. Restart your console.
    3. Verify that you are entering your download code correctly.
      • If some characters are hard to read, try entering similar characters. (For example, a 0 may look like an 8, a 5 may look like a 2, etc).
    4. Try to redeem the code on https://ec.nintendo.com/redeem/#/—if the error also occurs, this may indicate a delay in activating certain codes. Please wait a few hours and then try again.
      • How to redeem a download code online
        1. Using a browser on a device connected to the internet, visit https://ec.nintendo.com/redeem/#/
        2. Select Sign in and enter your Nintendo Account e-mail address and password, and then select Sign in again.
          • If you are already signed in, review the user name in the top-right corner to confirm you are signed in with the correct Nintendo Account.
        3. Enter your 16-digit download code and then select Next.
        4. Re-enter your Nintendo Account password when prompted, then select Redeem to complete the process.
          • A confirmation e-mail will also be sent to the e-mail address registered to your Nintendo Account once this process is completed.
      • Error code still occurs after waiting to try again

        If the issue persists, please contact us for additional support.

    This error can occur when you have an active free trial Nintendo Switch Online membership and attempt to purchase a family membership.

    1. Make sure you have canceled automatic renewal for your free trial, then try making the purchase again after the free trial ends.
    2. If you do not wish to wait for the free trial to end, please contact us for additional support.

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