Unable to Place an Order for Nintendo Switch Online Exclusive Items

What to do

• Verify that the Nintendo Account you are using meets each of the following requirements:
  • Nintendo Account has an active Nintendo Switch Online membership that is not a Free Trial membership.
  • Nintendo Account is set to the U.S. or Canada.
  • Your credit card billing address matches your Nintendo Account country (U.S. or Canada).
  • Your order shipping address is in the U.S. or Canada.
• Verify that you are in the correct Nintendo Store for your country:
  • U.S. – https://www.nintendo.com/store/exclusives/online/
  • Canada - https://www.nintendo.com/en-ca/store/exclusives/online/
• For classic game controllers, make sure that you have not already used your Nintendo Account to order the maximum number of controllers.
  • The offer is limited to four sets of two NES Controllers and four of each of the other controllers per Nintendo Account.
  • If there are multiple people in your Family Membership group, each person can order four sets of two NES Controllers and up to four of each of the other controllers.
  • You can check the e-mail address associated to your Nintendo Account for a previous order confirmation from Nintendo.
• If you haven’t already, try placing the order again. If you encounter errors during the order process, try the following:
  • Use 30 or fewer characters in the Name and City fields when entering your order.
  • Do not include any accented or special characters in the billing or shipping address fields.
  • Try accessing the website with a different browser.
  • While on the order page, sign out of your Nintendo Account then sign back in. Try placing your order again.
• Verify that there are enough funds available on your card to place the order.
• Try using a different payment method.
  • Keep in mind that your credit card billing address must match the country for your Nintendo Account (U.S. or Canada).