General Troubleshooting Issues (Fortnite)

Possible solutions

Select the topic that most closely matches the issue you’re experiencing.

• Display name has changed, can't use voice/text chat, can't purchase V-Bucks in-game
  • It's possible that you are using a Cabined Account, which has certain restrictions on display names, communications, and in-game purchases. These restrictions can be lifted through a parental consent process.
  • For more information, please visit Epic Player Support's FAQ for this topic.
• Error message: "That wasn’t supposed to happen - trouble talking to the match maker."
  • Confirm that the time/date is set correctly on your Nintendo Switch 2 or Nintendo Switch console by using the Synchronize Clock via Internet option, then try again.
  • If the issue continues once the time/date is corrected, please visit Epic Games for additional assistance.
• Access denied page on Nintendo Account website when confirming the sharing of data
  • This can occur when a link in the confirmation email contains special characters.
  • Copy the full confirmation URL and paste it into your browser instead of clicking the link.
• Error message: "An error occurred while connecting to Epic servers..." (ESP-DIST-001)

  This error can usually be fixed by clearing your cache.

  1. Press the HOME Button to return to the HOME Menu, then press the X Button to close the Fortnite software.
  2. Reset the cache on your console.
     • How to reset cache on Nintendo Switch 2
       1. Select System Settings from the HOME Menu.
       2. Scroll down and select System.
       3. On the right, select Data-Clear Options.
       4. Select Clear Cache.
       5. Select Clear Data to confirm.
     • How to reset cache on Nintendo Switch
       1. Select System Settings from the HOME Menu.
       2. Scroll down and select System.
       3. Scroll down again, and select Formatting Options.
       4. Select Reset Cache.
       5. Select the user that you wish to clear cached data for, and then select Reset to confirm.
          • This will delete saved IDs, passwords, cookies, history, and other cached website data. It will not affect the user's downloaded games or game save data.
  3. Restart the console.
     • How to restart a Nintendo Switch 2 console
       1. Press and hold the POWER Button for at least three seconds.
       2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
       3. Select Restart.
     • How to restart a Nintendo Switch console
       1. Press and hold the POWER Button for at least three seconds.
       2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
       3. Select Restart.
  4. Start Fortnite from the HOME Menu.