Service Order Information for Brazil

What consoles can be serviced?

• Nintendo Switch 2
• Nintendo Switch

I purchased a limited edition console or accessory in another country. Can I get it serviced at my local Authorized Service Center?

Please keep in mind that limited edition consoles and accessories can be serviced at your local ASC only if they have been officially released in your country. If the limited edition product is unavailable locally, standard color systems may be available as an alternative. Please contact your local ASC for any details.

Can my save data and other information such as Album screenshots and gameplay videos be transferred if my console is serviced?

No. The service center will unlink your Nintendo Account from the original console so that you may link it to the replacement console. The service center cannot transfer save data or other information from your console.

• If you have a Nintendo Switch Online membership, be sure to back up your save data prior to getting your system serviced.
  • How to use Save Data Cloud Backup on Nintendo Switch 2 and Nintendo Switch

    If you have a Nintendo Switch Online membership, you can use the Save Data Cloud backup feature to back up save data from one console and download it on another.

    • To back up save data:
      1. Using the console that has the save data you want to back up, from the HOME Menu, highlight the icon for a game with save data you want to back up.
      2. Press the - Button or + Button to access the software menu.
      3. Select Save Data Cloud.
      4. Select the desired user, then select Back Up Save Data.
    • To download save data:
      1. Using the console that you want to download the save data to, from the HOME Menu, highlight the icon for a game with save data you want to download.
      2. Press the - Button or + Button to access the software menu.
      3. Select Save Data Cloud.
      4. Select the desired user, then select Download Save Data.

    For more details, read How to Back Up Save Data on Nintendo Switch 2 and Nintendo Switch and How to Download Save Data Cloud Backups on Nintendo Switch 2 or on Nintendo Switch.

• For Animal Crossing: New Horizons, you may also find our information on How to Back Up and Restore Island Save Data helpful.

What is covered by the warranty?

You may find our warranty information helpful.

Can I purchase Nintendo Switch 2 and Nintendo Switch accessories from Deal4B?

If you need a replacement accessory for Nintendo Switch 2 or Nintendo Switch, please visit Deal4B’s official store.

How can I set up a service request in Brazil?

Please go to our support site and find an article for the issue you’re experiencing. At the end of troubleshooting, there should be a button to set up your service request online.

If you’re unable to set the service request up online, please contact Deal4b, the local Nintendo Authorized Service Center (ASC), with the contact info at the top of this page.