Unable to Update Controllers on Nintendo Switch
Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model
The information in this article can help you when:
- You're attempting to update the Joy-Con controllers on Nintendo Switch and a message is displayed, "Unable to update the controllers. Do you want to try again?"
- The controller update fails.
What to do
- Ensure your console has the latest system update.
- If the console is already up to date, restart it by holding down the POWER Button for three seconds, then select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar followed by Restart.
- If the console does not respond, hold down the POWER Button for twelve seconds to force it to shut down, then power on the console again.
- If the console is already up to date, restart it by holding down the POWER Button for three seconds, then select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar followed by Restart.
- Reset the controller by pressing the SYNC Button once on the Joy-Con or on the Pro Controller. Then press any other button, such as the A Button on the controller to power it on again.
- If the update stops before it can be completed, attempt to update the controller again.
Situation not resolved
If the issue persists, the Nintendo Switch console and the affected controller will need to be sent in for service.
For your convenience, Nintendo provides a quick and easy-to-use online service request process.
