Issues with Nintendo Account 2-Step Verification Code

Possible solutions

• Google Authenticator app doesn't work (crashes, won't launch, etc.)

  For general assistance with the Google Authenticator app, please see the Help & Feedback section of the application on your smart device.

• Can't find verification code

  Launch the Google Authenticator app using the smart device you used to set up 2-Step Verification. The code will be displayed on the app.

  • Can't access Google Authenticator

    The app is required for 2-Step Verification setup, so you would have downloaded it previously. If you no longer have access to the app or smart device used to set up the feature, you'll need to use another method to verify your identity.

    1. Select Use another method to verify your identity on the 2-Step Verification page during sign-in.
       
    2. Enter one of your 10 Backup Codes and finish signing in.
       1. If you can't find your backup codes, select Use another method to verify your identity on the "Enter backup code" screen to send an email with a verification code to the email address associated with your Nintendo Account.
          
       2. Locate the code in your email and enter it in the "Verification code" box, then select Verify.
          • If you do not receive the email, but you have registered a phone number to your Nintendo Account, select Use another method to verify your identity on the "E-mail address verification" screen, then Submit. A code will be sent via text message to your phone number—enter it in the "Verification Code" box and select Submit to verify your identity.
          • If you have not registered a phone number to your Nintendo Account (or the verification text message does not arrive) and do not receive the email, please follow our steps for Did Not Receive a Nintendo Account Identity Verification Email.
          • If you have also forgotten your password, this option is not available.
• Verification code isn't working
  1. If you're using an Android device, make sure your authenticator's time correction is synchronized.
     • How to sync time correction
       1. Open the Google Authenticator app.
       2. Tap the more options icon and then Settings.
       3. Tap Time correction for codes.
       4. Tap Sync now.
       5. Sign in to your Nintendo Account using the verification code again.
  2. Select Use another method to verify your identity on the 2-Step Verification page during sign-in.
     
  3. Enter one of your 10 Backup Codes and finish signing in.
     • No access to backup codes

       If you do not currently have access to your backup codes, select Use another method to verify your identity on the "Enter backup code" screen . An email with a verification code will be sent to the email address associated with your Nintendo Account. Locate the code in your email and enter it in the "Verification code" box, then click Verify.

       • If you do not receive the email, but you have registered a phone number to your Nintendo Account, select Use another method to verify your identity on the "E-mail address verification" screen, then Submit. A code will be sent via text message to your phone number—enter it in the "Verification Code" box and select Submit to verify your identity.
       • If you have not registered a phone number to your Nintendo Account (or the verification text message does not arrive) and do not receive the email, please follow our steps for Did Not Receive a Nintendo Account Identity Verification Email.