Error Code: 2002-4683

Nintendo Switch 2, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model

Steps for when the console receives error code 2002-4683 or you are unable to download software from Nintendo eShop and the error code is displayed.

Before you start

You will need:

Your Nintendo Switch 2 or Nintendo Switch console
An Internet connection

What to do

Check that your console has the latest system update.
- How to check for the latest system update
  1. Select System Settings on the HOME Menu.
  2. Scroll down to the bottom of the System Settings menu and select System.
  3. Select System Update to start the system update process.
    - The system will check to see if an update is available.
  For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.
Check for corrupt data.
- How to Check for Corrupt Data on Downloadable Software on Nintendo Switch 2
  1. From the HOME Menu, select System Settings.
  2. Scroll down the options on the left and select Data Management.
  3. On the right-hand side select Manage Software, then select the software you would like to check.
  4. Select Scan for Corrupted Data.
- How to Check for Corrupt Data on Downloadable Software on Nintendo Switch
  1. From the HOME Menu, select System Settings.
  2. Scroll down the options on the left and select Data Management.
  3. On the right-hand side select Manage Software, then select the software you would like to check.
  4. Select Check for Corrupt Data.
Delete any problematic software.
- How to delete downloadable software on Nintendo Switch 2
  1. From the HOME Menu, select System Settings.
  2. Scroll down the options on the left and select Data Management.
  3. On the right-hand side select Manage Software, then select the software you would like to delete.
  4. Select Delete Software. The software and icon will be deleted from the HOME Menu. It can be redownloaded using the Nintendo Account that purchased it.
  For more information, please see How to Manage or Delete Downloadable Software on Nintendo Switch 2.
- How to delete downloadable software on Nintendo Switch
  1. From the HOME Menu, select System Settings.
  2. Scroll down the options on the left and select Data Management.
  3. On the right-hand side select Manage Software, then select the software you would like to delete.
  4. Select Delete Software. The software and icon will be deleted from the HOME Menu. It can be redownloaded using the Nintendo Account that purchased it.
  For more information, see How to Manage or Delete Downloadable Software.
Redownload the software.
- How to redownload a game or DLC
  To redownload a digital game or DLC, load the virtual game card:
  1. Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
  2. Select your user.
  3. If prompted, enter your user verification PIN or enter your Nintendo Account password.
  4. Select the item you want to redownload from the list of your virtual game cards.
  5. Select Load on This System Cargar en esta consola Charger sur cette console Carregar neste console.
  6. The game (and any DLC for that game you have purchased) will begin downloading. You can check the download status on the HOME Menu.
  For more details, including how to redownload games that are not virtual game cards, read How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content.

Situation not resolved

Is there a microSD card inserted in the console?

microSD card is inserted in the console
Important: Nintendo Switch 2 is only compatible with microSD Express cards.
1. Power off the Nintendo Switch 2 or Nintendo Switch console.
  - How to power off a Nintendo Switch 2 console
    Press and hold the POWER Button for at least three seconds.
    
    Select Power Options.
    
    Select Power Off.
  - How to power off a Nintendo Switch console
    Press and hold the POWER Button for at least three seconds.
    
    Select Power Options.
    
    Select Turn Off.
2. Remove the microSD card.
  - How to remove a microSD card
    With the console powered off, locate the microSD card slot:
    
    Nintendo Switch 2: Gently swing the adjustable stand open to show the microSD card slot.
    
    Nintendo Switch – OLED Model: Gently swing the adjustable stand open to show the microSD card slot.
    
    Nintendo Switch: Gently swing the stand open to show the microSD card slot.
    
    Nintendo Switch Lite: Gently open the microSD card slot cover.
    
    Gently push down on the top of the microSD card until you hear a click, then slide it out of the microSD card slot.
    
    For more information, see How to Insert/Remove microSD Express Cards on Nintendo Switch 2 or How to Insert/Remove microSD Cards on Nintendo Switch.
3. Power on the console again and download the software directly to the console memory.
  - How to redownload a game or DLC
    To redownload a digital game or DLC, load the virtual game card:
    
    Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
    
    Select your user.
    
    If prompted, enter your user verification PIN or enter your Nintendo Account password.
    
    Select the item you want to redownload from the list of your virtual game cards.
    
    Select Load on This System Cargar en esta consola Charger sur cette console Carregar neste console.
    
    The game (and any DLC for that game you have purchased) will begin downloading. You can check the download status on the HOME Menu.
    
    For more details, including how to redownload games that are not virtual game cards, read How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content.
  - Error persists even while downloading directly to the console memory
    
    If the error persists even while downloading directly to the console memory, then the console will need to be serviced.
    
    For your convenience, Nintendo provides a quick and easy-to-use online service request process.
  - Error only occurs while using a microSD card
    If the error is occurring only while using a microSD card, try the following:
    
    Format the microSD card.
    
    Important
    
    Once formatted, the information on the microSD card cannot be recovered. If screenshots are stored on the microSD card, be sure to first back up the information on a computer.
    
    If downloadable software was saved to the microSD card, it can be redownloaded using the same Nintendo Account where it was purchased.
    
    Use a different microSD card.
    
    For your convenience, Nintendo provides a quick and easy-to-use online service request process.
No microSD card is inserted in the console

If the error persists and a microSD card is not being used, then the console will need to be serviced.

For your convenience, Nintendo provides a quick and easy-to-use online service request process.

Additional information

If a microSD card is inserted on the console, the save location will default to the microSD card when downloading or redownloading software.

Error Code: 2002-4683

Before you start

What to do

Situation not resolved

Important

Additional information

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