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The Battery Charge Indicator or Percentage Displays Incorrectly on Nintendo Switch

Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model

What to do when you are able to continue using your Nintendo Switch console for a few hours even though the battery charge indicator displays the battery is almost depleted.

Complete these steps

  1. Ensure the console has the latest system update.
  2. Set Auto-Sleep mode settings to Never.
    • How to set Auto-Sleep mode settings to Never
      1. From the HOME Menu select System Settings.
        System Settings highlighted on the HOME Menu Screen
      2. Scroll down the options on the left and select Sleep Mode.

        The following settings can be configured:

        • Auto-Sleep (Playing on Console Screen)

          While in Handheld mode or Tabletop mode the console will enter sleep mode after a set period of inactivity. This time can be set to 1, 3, 5, 10, or 30 minutes. To disable Auto-Sleep while using the console screen, select Never.

        • Auto-Sleep (Connected to TV)

          While in TV Mode the console will enter sleep mode after a set period of inactivity. This time can be set to 1, 2, 3, 6, or 12 hours. To disable Auto-Sleep while using the console in TV mode, select Never.

      For more information on Sleep Mode settings, see How to Change the Sleep Mode Settings on Nintendo Switch.

  3. Connect the AC adapter directly to the console until the battery is 100% fully charged or until the console has been charging for three hours.
  4. Once the battery is fully charged (or the console has been charging for three hours), leave the console alone and connected to the AC adapter for an additional hour.
  5. Afterward, disconnect the AC adapter and allow the console to display the HOME Menu for approximately three to four hours.
    • The remaining battery life must be depleted as much as possible.
  6. Once the battery charge is almost depleted, power off the console and leave it alone for at least 30 minutes.
  7. Repeat steps 3 through 6 several times.
    • The battery charge indicator will improve gradually by repeating this process several times.

Situation not resolved

If the issue persists, and there is no gradual improvement after trying these steps multiple times, the Nintendo Switch console may need to be serviced.

For your convenience, Nintendo provides a quick and easy-to-use online service request process.

Additional information

  • Nintendo Switch consoles take approximately three hours to fully charge when the consoles are powered off or in sleep mode.
  • Learn more about the approximate battery duration for each console.
    • Approximate battery duration
      • For Nintendo Switch, model number: HAC-001 [product serial number begins with "XAW"], the battery life is approximately 2.5 to 6.5 hours.
      • For Nintendo Switch, model number: HAC-001(-01) [product serial number begins with "XKW"], the battery life is approximately 4.5 to 9 hours.
      • For Nintendo Switch Lite, model number: HDH-001, the battery life is approximately 3 to 7 hours.
      • For Nintendo Switch – OLED Model, model number: HEG-001 [product serial number begins with "XTW"], the battery life is approximately 4.5 to 9 hours.

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