Error Codes: 2002-0007 to 2002-0008

What to do

1. Ensure your console has the latest system update.
   • How to check for the latest system update
     1. Select System Settings on the HOME Menu.
     2. Scroll down to the bottom of the System Settings menu and select System.
     3. Select System Update to start the system update process.
        • The system will check to see if an update is available.

     For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

2. Check for corrupt data.
   • How to Check for Corrupt Data on Downloadable Software on Nintendo Switch 2
     1. From the HOME Menu, select System Settings.
     2. Scroll down the options on the left and select Data Management.
     3. On the right-hand side select Manage Software, then select the software you would like to check.
     4. Select Scan for Corrupted Data.
   • How to Check for Corrupt Data on Downloadable Software on Nintendo Switch
     1. From the HOME Menu, select System Settings.
        
     2. Scroll down the options on the left and select Data Management.
     3. On the right-hand side select Manage Software, then select the software you would like to check.
     4. Select Check for Corrupt Data.
3. Delete any problematic software and redownload it.
   • How to delete downloadable software on Nintendo Switch 2
     1. From the HOME Menu, select System Settings.
     2. Scroll down the options on the left and select Data Management.
     3. On the right-hand side select Manage Software, then select the software you would like to delete.
     4. Select Delete Software. The software and icon will be deleted from the HOME Menu. It can be redownloaded using the Nintendo Account that purchased it.

     For more information, please see How to Manage or Delete Downloadable Software on Nintendo Switch 2.

   • How to delete downloadable software on Nintendo Switch
     1. From the HOME Menu, select System Settings.
        
     2. Scroll down the options on the left and select Data Management.
     3. On the right-hand side select Manage Software, then select the software you would like to delete.
     4. Select Delete Software. The software and icon will be deleted from the HOME Menu. It can be redownloaded using the Nintendo Account that purchased it.

     For more information, see How to Manage or Delete Downloadable Software.

   • How to redownload a game or DLC

     To redownload a digital game or DLC, load the virtual game card:

     1. Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
     2. Select your user.
     3. If prompted, enter your user verification PIN or enter your Nintendo Account password.
     4. Select the item you want to redownload from the list of your virtual game cards.
     5. Select Load on This System Cargar en esta consola Charger sur cette console Carregar neste console .
     6. The game (and any DLC for that game you have purchased) will begin downloading. You can check the download status on the HOME Menu.

     For more details, including how to redownload games that are not virtual game cards, read How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content.

4. Follow the steps below based on if you use a microSD or microSD Express card with your console.

• I use a microSD/microSD Express card with my console
  • Reseat the microSD card by removing and reinserting the microSD card.
    • How to remove a microSD card
      1. With the console powered off, locate the microSD card slot:
         • Nintendo Switch 2: Gently swing the adjustable stand open to show the microSD card slot.
         • Nintendo Switch – OLED Model: Gently swing the adjustable stand open to show the microSD card slot.
         • Nintendo Switch: Gently swing the stand open to show the microSD card slot.
         • Nintendo Switch Lite: Gently open the microSD card slot cover.
      2. Gently push down on the top of the microSD card until you hear a click, then slide it out of the microSD card slot.

      For more information, see How to Insert/Remove microSD Express Cards on Nintendo Switch 2 or How to Insert/Remove microSD Cards on Nintendo Switch.

    • How to insert a microSD card
      1. Press and hold the POWER button on the console for at least three seconds.
      2. Select Power Options, then Turn Off.
      3. Locate the microSD card slot:
         • Nintendo Switch 2: Gently swing the adjustable stand open to show the microSD card slot.
         • Nintendo Switch – OLED Model: Gently swing the adjustable stand open to show the microSD card slot.
         • Nintendo Switch: Gently swing the stand open to show the microSD card slot.
         • Nintendo Switch Lite: Gently open the microSD card slot cover .
      4. Check that the microSD card is properly positioned with the label facing away from the console.
      5. Insert the microSD card into the slot and gently push down until it clicks into place.

      For more details, see How to Insert/Remove microSD Cards on Nintendo Switch 2 or How to Insert/Remove microSD Cards on Nintendo Switch.

  • Format the microSD card.
    • How to format a microSD Express card

      Important

      • Once formatted, the information on the microSD Express card cannot be recovered. If screenshots or videos are stored on the microSD Express card, be sure to first back up the information on a computer.
      • If downloadable software was saved to the microSD Express card, it can be redownloaded using the same Nintendo Account it was purchased with.
      • Save data is stored on the console’s system memory, so it will not be lost in this process.

      1. From the HOME Menu, select System Settings.
      2. Scroll down the options on the left and select System.
      3. Scroll down the options on the right-hand side and select Formatting Options.
         • If prompted, enter your Parental Controls PIN.
      4. Select Format microSD Card, then Continue.
         • The following message will be displayed, “All data on the microSD card will be deleted. Data cannot be restored once it is deleted. Continue?”
      5. To continue, select Format. The console will then restart.

      For more information: How to Format a microSD and microSD Express Card on Console.

    • How to format a microSD card

      Important

      • Once formatted, the information on the microSD card cannot be recovered. If screenshots or videos are stored on the microSD card, be sure to first back up the information on a computer.
      • If downloadable software was saved to the microSD card, it can be redownloaded using the same Nintendo Account it was purchased with.
      • Save data is stored on the console’s system memory, so it will not be lost in this process.

      1. From the HOME Menu, select System Settings.
         
      2. Scroll down the options on the left and select System.
      3. Scroll down the options on the right-hand side and select Formatting Options.
         • If prompted, enter your Parental Controls PIN.
      4. Select Format microSD Card, then Continue.
         • The following message will be displayed, “All data on the microSD card will be deleted. Data cannot be restored once it is deleted. Continue?”
      5. To continue, select Format. The console will then restart.

      For more information: How to Format a microSD Card.

  • Use a different microSD card.
  • Remove the microSD card and download the software directly to the system memory.
    • How to remove a microSD card
      1. With the console powered off, locate the microSD card slot:
         • Nintendo Switch 2: Gently swing the adjustable stand open to show the microSD card slot.
         • Nintendo Switch – OLED Model: Gently swing the adjustable stand open to show the microSD card slot.
         • Nintendo Switch: Gently swing the stand open to show the microSD card slot.
         • Nintendo Switch Lite: Gently open the microSD card slot cover.
      2. Gently push down on the top of the microSD card until you hear a click, then slide it out of the microSD card slot.

      For more information, see How to Insert/Remove microSD Express Cards on Nintendo Switch 2 or How to Insert/Remove microSD Cards on Nintendo Switch.

    • How to redownload a game or DLC

      To redownload a digital game or DLC, load the virtual game card:

      1. Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
      2. Select your user.
      3. If prompted, enter your user verification PIN or enter your Nintendo Account password.
      4. Select the item you want to redownload from the list of your virtual game cards.
      5. Select Load on This System Cargar en esta consola Charger sur cette console Carregar neste console .
      6. The game (and any DLC for that game you have purchased) will begin downloading. You can check the download status on the HOME Menu.

      For more details, including how to redownload games that are not virtual game cards, read How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content.

  Situation not resolved

  If the error persists with multiple supported microSD Express cards or supported microSD cards, or when downloading directly to the system memory, the console will need to be sent in for service.

  • For testing purposes include one or two of the problematic cards with the service.

  For your convenience, Nintendo provides a quick and easy-to-use online service request process.

• I do not use a microSD/microSD Express card with my console

  If the error persists and a microSD card is not being used, the console will need to be serviced.

  For your convenience, Nintendo provides a quick and easy-to-use online service request process.