Control Sticks Are Not Responding Correctly on Nintendo Switch Pro Controller

What to do

1. Check that your console has the latest system update..
   • How to check for the latest system update
     1. Select System Settings on the HOME Menu.
     2. Scroll down to the bottom of the System Settings menu and select System.
     3. Select System Update to start the system update process.
        • The system will check to see if an update is available.

     For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

2. Check that the Nintendo Switch Pro Controller has power and that it is paired to the console.
   • How to check if the Nintendo Switch Pro Controller is paired and charged

     While in the HOME Menu press any button on the Pro Controller.

     • If one or more of the player LEDs on the controller blink and remain lit, the controller is already charged and paired to the console.
     • If the player LEDs momentarily light up in a sequence and then shut off, the Pro Controller will need to be paired to the console.
     • If none of the player LEDs light up, the Pro Controller is out of power and will need to be recharged.
3. Calibrate the control sticks on the Pro Controller.
   • How to calibrate the control sticks
     1. From the HOME Menu select System Settings, then scroll down the menu on the left-hand side and select Controllers and Sensors.
        
     2. Select Calibrate Control Sticks then fully tilt the control stick in any single direction for a few seconds on the controller you want to calibrate.
     3. Follow the on-screen prompts to verify the control stick functionality.
        
     4. If the calibration is complete but is not immediately reflected when testing the control sticks, do the following:
        • Set the console to sleep mode, then press the POWER Button to "wake it up" again.
        • Reset the Joy-Con or Pro Controller by pressing the SYNC Button once, then press any other button to power it on again.
   • Calibration successful, but the issue persists in a specific game

     It is possible that the Pro Controller is not compatible with that software. Check the software manual or game packaging.

     If the software is compatible with the Pro Controller, try the following:

     • Decrease the distance between the Pro Controller and the console.
     • To minimize wireless interference, ensure that the console is not placed behind a TV, under a metal object, or within three to four feet of other wireless devices, such as wireless speakers, cordless phones, etc.
     • If the issue persists, try testing the Pro Controller using a different compatible game or software.
4. Try using the Nintendo Switch Pro Controller as a wired controller.
   • Control sticks still do not respond correctly

     If the issue persists, the Nintendo Switch Pro Controller will need to be serviced.

     Please contact us for support.