Unable to Adjust Volume on the Nintendo Switch Console

Complete these steps

Which system are you using?

• Nintendo Switch – OLED Model

  Important: While the console is docked, the sound from the console speakers will automatically shut off.

  1. Confirm your console has the latest system update.
     • How to check for the latest system update
       1. Select System Settings on the HOME Menu.
       2. Scroll down to the bottom of the System Settings menu and select System.
       3. Select System Update to start the system update process.
          • The system will check to see if an update is available.

       For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

  2. With the console undocked, unplug any headphones from the console.
     • If the setting Mute when Headphones are Disconnected is turned on, by unplugging a headphone set, the sound on the console speakers will be muted until the volume buttons are pressed, or until this setting is manually turned off.
     • How to manually turn off 'Mute when Headphones are Disconnected'
       1. Select System Settings from the HOME Menu.
       2. Select System.
       3. Select Mute when Headphones are Disconnected to toggle the setting off.
  3. Restart the console.
     • How to restart a Nintendo Switch console
       1. Press and hold the POWER Button for at least three seconds.
       2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
       3. Select Restart.
  4. Start a game or application and turn up the volume by pressing the + Button on the console, or adjust the volume from the Quick Settings screen.
     • When the console is undocked and either of the volume buttons are pressed, the volume level indicator will be momentarily displayed on the top left corner of the console screen.
  5. If the issue persists, try using a different game or application.

  Situation not resolved

  If the volume level indicator is not momentarily displayed when the volume buttons are pressed, or if the volume on the console cannot be adjusted using the volume buttons or from the Quick Settings screen, then the Nintendo Switch console will need to be serviced.

  For your convenience, Nintendo provides a quick and easy-to-use online service request process.

• Nintendo Switch

  Important: While the console is docked, the sound from the console speakers will automatically shut off.

  1. Confirm your console has the latest system update.
     • How to check for the latest system update
       1. Select System Settings on the HOME Menu.
       2. Scroll down to the bottom of the System Settings menu and select System.
       3. Select System Update to start the system update process.
          • The system will check to see if an update is available.

       For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

  2. With the console undocked, unplug any headphones from the console.
     • If the setting Mute when Headphones are Disconnected is turned on, by unplugging a headphone set, the sound on the console speakers will be muted until the volume buttons are pressed, or until this setting is manually turned off.
     • How to manually turn off 'Mute when Headphones are Disconnected'
       1. Select System Settings from the HOME Menu.
       2. Select System.
       3. Select Mute when Headphones are Disconnected to toggle the setting off.
  3. Restart the console.
     • How to restart a Nintendo Switch console
       1. Press and hold the POWER Button for at least three seconds.
       2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
       3. Select Restart.
  4. Start a game or application and turn up the volume by pressing the + Button on the console, or adjust the volume from the Quick Settings screen.
     • When the console is undocked and either of the volume buttons are pressed, the volume level indicator will be momentarily displayed on the top left corner of the console screen.
  5. If the issue persists, try using a different game or application.

  Situation not resolved

  If the volume level indicator is not momentarily displayed when the volume buttons are pressed, or if the volume on the console cannot be adjusted using the volume buttons or from the Quick Settings screen, then the Nintendo Switch console will need to be serviced.

  For your convenience, Nintendo provides a quick and easy-to-use online service request process.

• Nintendo Switch Lite
  1. Confirm your console has the latest system update.
     • How to check for the latest system update
       1. Select System Settings on the HOME Menu.
       2. Scroll down to the bottom of the System Settings menu and select System.
       3. Select System Update to start the system update process.
          • The system will check to see if an update is available.

       For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

  2. With the console undocked, unplug any headphones from the console.
     • If the setting Mute when Headphones are Disconnected is turned on, by unplugging a headphone set, the sound on the console speakers will be muted until the volume buttons are pressed, or until this setting is manually turned off.
     • How to manually turn off 'Mute when Headphones are Disconnected'
       1. Select System Settings from the HOME Menu.
       2. Select System.
       3. Select Mute when Headphones are Disconnected to toggle the setting off.
  3. Restart the console.
     • How to restart a Nintendo Switch console
       1. Press and hold the POWER Button for at least three seconds.
       2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
       3. Select Restart.
  4. Start a game or application and turn up the volume by pressing the + Button on the console, or adjust the volume from the Quick Settings screen.
  5. If the issue persists, try using a different game or application.

  Situation not resolved

  If the volume level indicator is not momentarily displayed when the volume buttons are pressed, or if the volume on the console cannot be adjusted using the volume buttons or from the Quick Settings screen, Nintendo Switch Lite will need to be serviced.

  For your convenience, Nintendo provides a quick and easy-to-use online service request process.