Error Code: 2164-0020

Complete These Steps:

1. Delete the software from the console.
   • How to delete downloadable software on Nintendo Switch 2
     1. From the HOME Menu, select System Settings.
     2. Scroll down the options on the left and select Data Management.
     3. On the right-hand side select Manage Software, then select the software you would like to delete.
     4. Select Delete Software. The software and icon will be deleted from the HOME Menu. It can be redownloaded using the Nintendo Account that purchased it.

     For more information, please see How to Manage or Delete Downloadable Software on Nintendo Switch 2.

   • How to delete downloadable software on Nintendo Switch
     1. From the HOME Menu, select System Settings.
        
     2. Scroll down the options on the left and select Data Management.
     3. On the right-hand side select Manage Software, then select the software you would like to delete.
     4. Select Delete Software. The software and icon will be deleted from the HOME Menu. It can be redownloaded using the Nintendo Account that purchased it.

     For more information, see How to Manage or Delete Downloadable Software.

2. Remove and then re-insert the game card, and start the software.
   • After starting the software, you will be prompted to redownload any software updates.
   • How to remove a game card from a Nintendo Switch 2 console
     Important: Remove a game card only while on the HOME Menu, or when the console is powered off. If you have suspended a software title, make sure you have closed it before removing its game card.

     1. Open the game card slot cover located on the top right side of your Nintendo Switch 2 console.
     2. Gently push down on the inserted game card until the card clicks.
     3. Release the game card and it will partially eject.
     4. Slide the game card out of the game card slot and close the cover.

     For more information, please see How to Insert/Remove Game Cards on Nintendo Switch 2

   • How to insert a game card into a Nintendo Switch 2 console
     1. Open the game card slot cover located on the top right side of your Nintendo Switch 2 console.
     2. Hold the game card so that the label of the game card faces in the same direction as the Nintendo Switch 2 screen.
     3. Slide the game card into the game card slot until it clicks into place. If the game card seems difficult to insert, remove it and verify that it is facing in the correct direction.
     4. Once inserted, the software icon of the inserted game card will be displayed on the HOME Menu.

     For more information, including about the different types of game cards that are supported with Nintendo Switch 2, please see How to Insert/Remove Game Cards on Nintendo Switch 2

   • How to remove a game card from Nintendo Switch

     Important: Remove a game card only while on the HOME Menu, or when the system is powered off. If you have suspended a software title, make sure you have closed it before removing its game card.

     1. Open the game card slot cover located on the top right side of your Nintendo Switch console.
     2. Gently push down on the inserted game card until the card clicks.
     3. Release the game card and it will partially eject.
     4. Slide the game card out of the game card slot and close the cover.

     For more information, see How to Insert/Remove Game Cards.

   • How to insert a game card into a Nintendo Switch console
     1. Open the game card slot cover located on the top right side of your console.
     2. Hold the game card so that the label of the game card faces in the same direction as the Nintendo Switch screen.

        Important

        • Game cards for Nintendo Switch 2 exclusive software are not compatible with Nintendo Switch.
        • Game cards for the Nintendo Switch 2 Edition of Nintendo Switch software can be inserted and played on Nintendo Switch. Only the Nintendo Switch version of the software will be played with none of the enhancements in the Nintendo Switch 2 Edition.
     3. Slide the game card into the game card slot until it clicks into place. If the game card seems difficult to insert, remove it and verify that it is facing in the correct direction.
     4. Once inserted, the software icon of the inserted game card will be displayed on the HOME Menu .

     For more information, see How to Insert/Remove Game Cards.