Unable to Detach the Joy-Con From the Joy-Con Strap
Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model
The information in this article can help you when the Joy-Con strap cannot be detached from the Nintendo Switch Joy-Con controller.
Note: If the Joy-Con and Joy-Con strap are not placed as shown below, the Joy-Con may be attached incorrectly.
Information
The Joy-Con straps are positioned properly when the - symbol on the left Joy-Con is aligned with the - symbol on one of the Joy-Con straps, and the the + symbol on the right Joy-Con is aligned with the + symbol on the other Joy-Con strap, as shown below:
- Ensure the slide lock at the bottom of the Joy-Con strap is in the unlocked position.
- Carefully slide the Joy-Con downward.
- To detach the Joy-Con straps it is not necessary to press the release button on the back of the Joy-Con controller.
Situation not resolved
In the event that one or both of the Joy-Con controllers cannot be detached from the Joy-Con straps, please contact us for further support.
