Nintendo Switch Pro Controller Buttons Are Not Responding or Respond Incorrectly

What to do

1. Ensure your console has the latest system update.
   • How to perform a system update on Nintendo Switch 2
     1. Select the System Settings on the HOME Menu.
        
        
        
        
     2. Scroll down through the System Settings menu and select System.
     3. Select System Update, to start the system update process.
        
        
        
        
        • During the process, the system will first perform a check to determine if a new system update is available.
        • If an update is available, the download process will begin automatically.
   • How to update to the latest system version
     1. Select System Settings on the HOME Menu.
        
     2. Scroll down to the bottom of the System Settings menu and select System.
     3. Select System Update.
        
        • If an update is available, it will begin to download.

     For more info, see either How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

2. Make sure the Pro Controller is paired to your console.
   • How to check that a Pro Controller is paired

     While on the HOME Menu, press any button on the Pro Controller.

     • If one or more player LEDs on the controller blink and remain lit, it is paired to the console.
     • If the player LEDs momentarily light up in a sequence then shut off, pair the Pro Controller to the console.
     • If none of the player LEDs light up, the Pro Controller is out of power and will need to be recharged.
   • How to pair the Pro Controller to Nintendo Switch 2

     The Pro Controller can be paired to the Nintendo Switch 2 console in the following ways:

     USB connection pairing

     1. Place the Nintendo Switch 2 console in the dock with LAN port.
     2. Connect the Pro Controller to the dock with LAN port using the included USB cable (model No. HAC-010).

     
     

     Button pairing or wireless pairing

     1. From the HOME Menu, select ControllersControlesManettesControles, then Change Grip and Order.
     2. While on the "Change Grip and Order" screen, press and hold down the SYNC Button for at least one second on the Pro Controller you wish to pair.

     For more information, please see How to Pair the Nintendo Switch Pro Controller.

   • How to pair the Pro Controller to Nintendo Switch or Nintendo Switch – OLED Model

     The Pro Controller can be paired to the Nintendo Switch console in the following ways:

     USB connection pairing

     1. Place the Nintendo Switch console in the dock.
     2. Connect the Pro Controller to the dock with the included USB cable (model No. HAC-010) .

     Button pairing or wireless pairing

     1. From the HOME Menu, select Controllers.
     2. Select Change Grip and Order.
     3. While the following screen is displayed, press and hold down the SYNC Button for at least one second on the Pro Controller you wish to pair.
        

     For more information, please see How to Pair the Nintendo Switch Pro Controller.

   • How to pair the Pro Controller to Nintendo Switch Lite

     The Pro Controller can be paired to Nintendo Switch Lite in the following ways:

     Button pairing or wireless pairing

     1. From the HOME Menu, select Controllers.
     2. Select Change Grip and Order.
     3. While the following screen is displayed, press and hold down the SYNC Button for at least one second on the Pro Controller you wish to pair.
        

     USB connection pairing

     Place Nintendo Switch Lite on the Dual USB PlayStand (or other licensed accessory), then connect to it the Pro Controller using the USB charging cable (model No. HAC-010).

     For more information, see How to Pair the Nintendo Switch Pro Controller.

3. Update the Pro Controller firmware.
   • How to update the Nintendo Switch Pro Controller firmware
     1. From the HOME Menu select System Settings, then navigate to Controllers and Sensors.
     2. Select Update Controllers to begin updating the controller's firmware. If multiple controllers are paired to the console, the firmware will be updated one controller at a time.

        Important: If the update stops before it can be completed, try this step again.

4. Reset the Pro Controller by pressing the SYNC Button once, then press any other button to wake it up.
5. Test the button input on the Pro Controller.
   • How to test the Pro Controller buttons
     1. From the HOME Menu select System Settings, then scroll down the menu on the left-hand side and select Controllers and Sensors.
        
     2. Select Test Input Devices, then Test Controller Buttons.
        
     3. Press the button or control stick on the controller you wish to test.
        • In addition to allowing for analog input, the control sticks can also function as buttons for compatible software.
        • An icon for the button or control stick that was pressed will be displayed on the screen.
          
     4. Press and hold down any button or control stick to end the test.
6. Test the Pro Controller buttons using a compatible game or application.
   • Buttons are not responding with a single game
     • Check the software manual or game packaging to ensure compatibility with the Pro Controller.
     • Decrease the distance between the Pro Controller and the console.
     • Minimize wireless interference.
       • Ensure that the console is not placed behind a TV, under a metal object, or within three to four feet of other wireless devices, such as wireless speakers, cordless phones, etc.
     • Test the Pro Controller buttons with a different compatible game or software.
     • If possible, test the Pro Controller on a different console.
7. Continue using the Pro Controller for a few weeks to see if it affects your gameplay.