Unable to Detach the Joy-Con From the Nintendo Switch Console
Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model
The information in this article can help you when the Joy-Con controller is stuck on the side rails of the Nintendo Switch console and cannot be detached.
What to do
- Press and hold the release button on the back of the Joy-Con.
- Attempt to slide the Joy-Con up and off the rail.
Situation not resolved
If the Joy-Con controllers cannot be detached from the Nintendo Switch console, both the Joy-Con and the console will need to be sent in for service.
For your convenience, Nintendo provides a quick and easy-to-use online service request process.
