Blank Screen or No Image Displayed on the TV

Applies to:  Nintendo Switch Family, Nintendo Switch, Nintendo Switch - OLED Model

The information on this article can help you when:

  • There is no image displayed on the TV screen while the Nintendo Switch console is docked.
  • The console will not wake up from sleep mode while it is docked.

Note: While the Nintendo Switch console is placed in the dock, the console screen will automatically shut off as the software application will be displayed on the TV screen.

What to do

First, let's reset the AC adapter and verify that the console is functioning properly in handheld mode.
  1. Power off the TV and disconnect all cables from the dock.
  2. Reset the AC adapter by disconnecting it from both ends for at least 30 seconds.
    • While performing this step, verify you are using the Nintendo Switch AC adapter (Model No. HAC-002), and either the Nintendo Switch dock (Model No. HAC-007) or the Nintendo Switch dock with LAN port (Model No. HEG-007). If a different charger or dock is being used, replacing them with the correct accessories may resolve the problem.
      The Nintendo Switch AC Adapter
      Nintendo Switch dock with LAN port (model no. HEG-007) and Nintendo Switch dock (model no. HAC-007)
    • Check these accessories for any damage, either to the cord or to the USB ports. If any damage is found, the corresponding accessory will need to be replaced.

      These accessories are available for purchase on the My Nintendo Store.

  3. With the Nintendo Switch console undocked, connect the AC adapter to the console and directly to a wall outlet.
    • If an image is not initially displayed, press the POWER Button on the console.
    The AC adapter plugging into the Nintendo Switch console and a wall outlet
  1. Is an image displayed on the console screen?
  2. Great! Now that we've verified the console works in handheld mode, let's check the TV setup.
    1. With the console still undocked, ensure it has the latest system update installed.
    2. Connect the AC adapter to the dock and directly to a wall outlet, then connect the HDMI cable to the dock and directly to an HDMI port on the TV set.
      The Nintendo Switch HDMI cable and AC adapter plugging into the TV set and wall outlet

      Important: If a different device is being used such as a sound bar, a home theater system, or a video adapter, remove them temporarily.

    3. Power on the TV and place the console in the dock with the console screen facing in the same direction as the front panel on the dock.
      • If a protective case is being used, be sure to remove it before docking the console.
      Nintendo Switch console inserting into the Nintendo Switch dock
    Is an image displayed on the TV screen?

    It seems there is an issue with the console. In order to resolve this, let's continue troubleshooting for No Power.

  3. You’re all set! For information about Nintendo’s products, be sure to check out Nintendo's website for all the latest news.

    If there is still no image on the TV screen, try the following:

    • Verify you are using the correct input on the TV set.
    • If you are using a dock with a built-in LAN port, update the dock to the latest firmware.
    • Lower or adjust the TV Resolution settings on the console.
    • Use a different HDMI port on the TV.
    • Use a different HDMI cable.
    • Use a different TV set.
    • If possible, use a different dock.
      • If the console works using a different dock, the original dock will need to be repaired.

        Important: For assistance with the dock, please contact us for additional support.

    Did this resolve your issue?

  4. You’re all set! For information about Nintendo’s products, be sure to check out Nintendo's website for all the latest news.

    If the issue is not resolved using the troubleshooting steps above, the Nintendo Switch console and the dock will need to come in for repair.

    For your convenience, Nintendo provides a quick and easy-to-use online repair process.

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Language: EN
System: SWTCH
Symptom: BLNKIMGTV