The TV or Cable Box Name or Model Number Is Not Known
Wii U
The information in this article can help you when the device manufacturer's name cannot be found during the TV Remote Function setup.
Possible solutions
- Attempt to locate the name on the device itself, checking underneath the device if necessary.
- Ensure the device is powered off before moving it.
- Try to locate the packaging of the device. The manufacturer's name should be located on the packaging.
- If you have the device's manual, it should list information about the device manufacturer.
Situation not resolved
- If you cannot locate the device's manufacturer, then you will not be able to use this function.
- If you have confirmed the manufacturer name and are still not able to find it on the list during the TV Remote Function setup, then you will not be able to use this function.
- Ensure your Wii U console has the most recent system update installed, and try again in the future.
