Pokémon X & Pokémon Y Error Message: The SD Card couldn't be recognized. Please end the game and start again.
The information in this article can help you when you start Pokémon X or Pokémon Y and immediately after the system displays the message "The SD Card couldn't be recognized. Please end the game and start again."
Important: Pokémon X and Pokémon Y require an SD Card. The software will produce this error message if you don't have an SD Card inserted, or if there is a problem with the SD Card in use.
Note
- Do not remove or insert SD Cards while the system is on.
- Do not remove a miniSD or microSD Card while the adapter is still in the system.
What to do
Important: A working SD Card will need to be inserted into the system to play this software.
- Turn off the system.
- Remove the SD Card.
- Check that the card is compatible.
- Check the SD Card and ensure it is unlocked.
- Insert the SD Card and turn the system on.
- Start the game or application again to see if the problem is still happening.
Situation not resolved
Try another SD Card or try the SD Card in another Nintendo 3DS family system.
- If another SD Card works or the SD Card does not work in another system, then the issue is likely with the SD card. The non-working SD Card should be replaced with a new or working card.
- If another SD Card does not work or the SD Card works in another system, the system and SD Card should be sent in for service.
- If another SD Card or system is not available, the system and SD Card should be sent in for service.
The following systems are available for service from Nintendo:
- New Nintendo 2DS XL - Serial numbers begin with "NW"
For your convenience, Nintendo provides a quick and easy-to-use online service request process.
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My Nintendo 3DS Family System isn't listed as available for service
Nintendo no longer services the following systems:
- Original Nintendo 3DS - Serial numbers begin with “CW” or “CB”
- Original Nintendo 3DS XL - Serial numbers begin with “SW” or “SB”
- New Nintendo 3DS - Serial numbers begin with “YW”
- New Nintendo 3DS XL - Serial numbers begin with “QW” or "QB"
- Nintendo 2DS - Serial numbers begin with "AW" or "AB"
If you want to try replacing the non-working system, see our information on Where Can I Find Refurbished, Older, & Used Nintendo Products?
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Where is the serial number on Nintendo 3DS Family Systems?
The location of the serial number will differ depending on the system:
- Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS: The serial number will be visible on a white sticker with a bar code under the battery.
- New Nintendo 3DS XL: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the back cover plate.
- New Nintendo 3DS: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the front cover plate.
- New Nintendo 2DS XL: The serial number is found on a white sticker with a bar code inside the game card slot.
