Error Message: An Error Has Occurred. Hold Down the POWER Button.
The information in this article can help you when you receive the following error message: "Error Has Occurred. Hold down the Power Button to turn the power off."
Note: Learn more about what to do when this error message is received while configuring an e-mail for use with parental controls.
What to do
- Press and hold the POWER Button down until the system powers off (about 10 seconds), then power the system back on.
- General system stability can be improved by applying the latest system update. Try applying the latest system update and see if the issue improves.
- If the message is displayed when using a specific game or application downloaded from the Nintendo eShop, use the Nintendo 3DS Download Repair Tool to check the game or application for errors and repair if necessary.
- Even if no errors are found, you can choose to run the repair tool.
- Start the game or application again to see if the problem is still happening.
- If this error occurs every time you open StreetPass Mii Plaza, delete the game's extra data.
Situation not resolved
If the issue is not resolved, the system will need to be serviced.
The following systems are available for service from Nintendo:
- New Nintendo 2DS XL - Serial numbers begin with "NW"
For your convenience, Nintendo provides a quick and easy-to-use online service request process.
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My Nintendo 3DS Family System isn't listed as available for service
Nintendo no longer services the following systems:
- Original Nintendo 3DS - Serial numbers begin with “CW” or “CB”
- Original Nintendo 3DS XL - Serial numbers begin with “SW” or “SB”
- New Nintendo 3DS - Serial numbers begin with “YW”
- New Nintendo 3DS XL - Serial numbers begin with “QW” or "QB"
- Nintendo 2DS - Serial numbers begin with "AW" or "AB"
If you want to try replacing the non-working system, see our information on Where Can I Find Refurbished, Older, & Used Nintendo Products?
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Where is the serial number on Nintendo 3DS Family Systems?
The location of the serial number will differ depending on the system:
- Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS: The serial number will be visible on a white sticker with a bar code under the battery.
- New Nintendo 3DS XL: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the back cover plate.
- New Nintendo 3DS: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the front cover plate.
- New Nintendo 2DS XL: The serial number is found on a white sticker with a bar code inside the game card slot.
