Faint or No Sound
The information in this article can help you when
- No sound is coming out of the speakers.
- Sound is faint, even at the highest volume setting.
- Sound is only coming from one speaker.
Note: The Nintendo 2DS only has one speaker, and therefore it plays sound at a slightly lower volume than other Nintendo 3DS family systems. If the volume is only slightly lower than expected, then the system is functioning normally.
Complete these steps
- Ensure none of the speakers are covered.
- Turn the power off.
- Turn the volume to its lowest setting.
- Turn the system back on.
- Once the HOME Menu loads, slowly turn the volume all the way up.
- If sound can be heard clearly, the problem could be with a game or a feature's settings. Check the software manual for additional information.
Situation not resolved
If the speakers are still not functioning properly, the system will need to be serviced.
The following systems are available for service from Nintendo:
- New Nintendo 2DS XL - Serial numbers begin with "NW"
For your convenience, Nintendo provides a quick and easy-to-use online service request process.
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My Nintendo 3DS Family System isn't listed as available for service
Nintendo no longer services the following systems:
- Original Nintendo 3DS - Serial numbers begin with “CW” or “CB”
- Original Nintendo 3DS XL - Serial numbers begin with “SW” or “SB”
- New Nintendo 3DS - Serial numbers begin with “YW”
- New Nintendo 3DS XL - Serial numbers begin with “QW” or "QB"
- Nintendo 2DS - Serial numbers begin with "AW" or "AB"
If you want to try replacing the non-working system, see our information on Where Can I Find Refurbished, Older, & Used Nintendo Products?
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Where is the serial number on Nintendo 3DS Family Systems?
The location of the serial number will differ depending on the system:
- Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS: The serial number will be visible on a white sticker with a bar code under the battery.
- New Nintendo 3DS XL: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the back cover plate.
- New Nintendo 3DS: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the front cover plate.
- New Nintendo 2DS XL: The serial number is found on a white sticker with a bar code inside the game card slot.
