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Getting More Help with Super Mario Run

Super Mario Run

The Super Mario Run application features built-in customer support. It is important to submit inquiries this way so that we can review the specific information for your account and device.

Complete these steps

  1. First, make sure that you have reviewed the in-app Frequently Asked Questions. To read it within Super Mario Run, tap Menu, then Settings, then Help and Inquiries.
  2. For technical issues, be sure to update the Super Mario Run application.
    • Open the App Store and tap Updates.
  3. Submit your request within the Super Mario Run application.

    To submit your request for help, tap Menu, then Settings, then Help and Inquiries, and then select the type of request.

    • Be sure to select the appropriate category for your request:
      • "Inquiries" - use this to submit new inquiries or review an existing inquiry. Topics include How to Use, Settings, Broken Features, Billing/Payments, Linking a Nintendo Account, My Nintendo, and Other Inquiries.
      • "Feedback" - use this to provide Nintendo with feedback and suggestions for Super Mario Run.
    • Depending on the subject of your inquiry, the response may take a while. Be sure to check your pending inquiries regularly.
    • If you need to follow up on an inquiry, you can submit more information about your existing request by selecting it from the Inquiries menu.

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